Catie sez… “We love our customers. T-Bones was the first one.”
Updated: Jun 21, 2021
I like those little old neighbourhood cafés and stores that display their first sale ever by pinning a fiver on the wall behind the cash. Even more special when it’s a $1 or $2 bill ‘cause they’ve been out of circulation for (can you believe it?) around 30 years. (BTW, those are no longer legal tender, so if you have any stuffed away somewhere, they’re now souvenirs. Banks will redeem them, though.)
My first customer was T-Bones, an amazing meat market here in the Okanagan Valley, in business since 2004. Besides their excellent meats, they do a lot of delicious appetizers, sides, and desserts. Even a great pet section! I know all this because I’ve been a customer of theirs since long before I brought them one of the new Canuck Covers that I’d designed, in early 2020.
Long story short, they decided that protecting their POS machines would be a good thing and bought the cover. That was special, even right to this day when we’re selling Canuck Covers from one coast to another across Canada. I’ll always remember it.
Then they bought covers for all 5 of their locations, averaging 200 transactions per store, per day. They sanitize the cover on each payment unit before every customer so they can see it’s been cleaned. So my Canuck Cover babies have been put to the test for a whole year at a busy retailer. I dropped in to ask store manager Pamela how they’ve been performing at T-Bones.
Here’s a little bit of that convo…
Me: Have the covers helped with the amount of service calls you need for your payment devices?
Pamela: Well, at the beginning of COVID, we killed 5 machines across our stores in a very short time frame. Since we have had our covers, not one single call has been placed. The math shows itself.
Me: How do you like the Carry Case?
Pamela: We love it. We use it for delivery but mostly for our curbside pick-up that runs at all our locations. It’s nice to have hands-free when checking out with a customer. And we use the front pocket to store our receipts ‘til shift-end.
Thanks, Pamela. And thank you, T-Bones, for doing everything you do, and for being my very first customer! It touches my heart.
If you would like to be my next customer (or know somebody who should be), come see us at canuckcovers.ca. Click ASAP Service if you need anything quick.
Good day and good luck from,